Unauthorised debit order
I filed a report on 17 March 2016 regarding a cancellation of an order. I received a call from an escalation agent on the same day who assured me that my order has been cancelled. She said she could not give me any documentation to confirm cancellation. Elite Mobile debited my account on 1 April with an amount of R150,00. <br> <br> I am at my wits end regarding this company. On numerous occasions I have asked to escalate the matter and I continue to be referred to the general call centre. If I continue to be debited I will escalate this matter to the relevant authority in due course.
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Elite Mobile's replyOfficial
04 Apr 2016, 11:25Hello fatimatm,
We have received your Hello Peter Report and sincerely apologize for any inconvenience we may have caused.
An Escalation Agent will be in contact shortly.
Kind Regards
Elite Mobile Team
We have received your Hello Peter Report and sincerely apologize for any inconvenience we may have caused.
An Escalation Agent will be in contact shortly.
Kind Regards
Elite Mobile Team
Best regards,
Elite Mobile's reply04 Apr 2016, 11:25
Official
Hello fatimatm,
We have received your Hello Peter Report and sincerely apologize for any inconvenience we may have caused.
An Escalation Agent will be in contact shortly.
Kind Regards
Elite Mobile Team
We have received your Hello Peter Report and sincerely apologize for any inconvenience we may have caused.
An Escalation Agent will be in contact shortly.
Kind Regards
Elite Mobile Team
Best regards,
's updateReviewer Update
05 May 2016, 06:53My query was speedily addressed and I was not charged after reviewing the recording of the calls I received.
's update05 May 2016, 06:53
Reviewer Update
My query was speedily addressed and I was not charged after reviewing the recording of the calls I received.