HP
Heinrich P

1 reviews | Active since Oct 2018

15 Oct 2018, 11:41

Unauthorised debit Oder

I have noticed a debit order in one of my accounts with reverence Rescuebox EM ********** . Upon an internet search the source of the company is ELITEMOBILE. I have never agreed to any services or any contracts pertaining RESCUEBOX subscriptions: According to the Ombudsman of Banking services ANY intentional debit order that is not authorised is regarded as *****. With reference to the Protection of Personal Information Act(PoPi) I am also interested in finding out how my banking details was obtained. In light of above and in avoidance of any legal endeavour I request correspondence and confirmation of cancellation ASAP from EliteMobile.

0
Replies (3)
Elite Mobile
Elite Mobile's reply15 Oct 2018, 11:46
Official

Good Day

Thank you for your enquiry, an Escalation agent will contact you shortly.

Kind Regards

Elite Mobile Team

Elite Mobile
Elite Mobile's reply15 Oct 2018, 12:29
Official

Good Day prinslooh1

Kindly be advised that as per our telephonic discussion Rescuebox service has been cancelled as per your request.

We apologise for the inconvenience and providing us the opportunity to assist us further.

Should you have any further queries kindly contact us on ***or email us on ***

Kind Regards

Elitemobile

HP
Heinrich P's update15 Oct 2018, 14:37
Reviewer Update
Thank you for your prompt and professional assistance.