IM
INNOCENT M
1 reviews | Active since Oct 2022
24 Oct 2022, 14:25
Unauthorise debiting on my account
This company called me and said they want to offer me a Vodacom data deal, then they came back and said I don't qualify according to Vodacom's criteria. Out of the blue they start deducting R159 on my account for alleged "value added benefits". They also use another company of their called Treately to deduct a further R80.
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Replies (3)0
Replies (3)
Elite Mobile's replyOfficial
24 Oct 2022, 14:27Good Day Innocent, we are sorry to hear about this, your query will be escalated to our Customer Care Team to investigate and contact you with a reo****ion.
Kind Regards,
Elite Mobile Team
Kind Regards,
Elite Mobile Team
Elite Mobile's reply24 Oct 2022, 14:27
Official
Good Day Innocent, we are sorry to hear about this, your query will be escalated to our Customer Care Team to investigate and contact you with a reo****ion.
Kind Regards,
Elite Mobile Team
Kind Regards,
Elite Mobile Team
IM
INNOCENT M's updateReviewer Update
24 Oct 2022, 14:29I have been promised a call since this morning. I was given a reference (***). You are ******** me on a daylight!!
IM
INNOCENT M's update24 Oct 2022, 14:29
Reviewer Update
I have been promised a call since this morning. I was given a reference (***). You are ******** me on a daylight!!
Elite Mobile's replyOfficial
24 Oct 2022, 14:32Hi Innocent, we have snet your details through to our Customer Care Team, they do have a 24-48 hour turn around time to investigaet and they will contact you will full and final resolution, you can also email our Customer Care Team on ***.
Elite Mobile's reply24 Oct 2022, 14:32
Official
Hi Innocent, we have snet your details through to our Customer Care Team, they do have a 24-48 hour turn around time to investigaet and they will contact you will full and final resolution, you can also email our Customer Care Team on ***.