Unacceptable business ethics and not collecting unwanted products

This is with reference to CELLPHONE AND TABLET deal

On the 20th June 2019 Elite Mobile contacted my wife being a customer of Vodacom for nearly 25 years with a deal to get a new phone as well as a Tablet. When the TABLET was delivered it was not what was expected as she was expecting a similar size Tablet to what she had the past 4 years. Contacting Elite Mobile to cancel the Tablet they said they can only cancel once they have the Tablet back but to date after a few calls no one has been to collect the Tablet The following people were informed at Elite Mobile that the Tablet needs to be collected Kukuleku on 2 July 2019 at 13h50 Veronica on 16 July 23019 at 15h24

An email was also send on 8th July 2019 to to contact her to collect the Tablet.

Incorrect info was also given to my wife that she will be able to retrieve data paid for but never used on a previous ****le if she has this ****le linked to the new Tablet. We have been to Vodacom and unfortunately they can do nothing according to them which I find unacceptable since Elite Mobile are selling deals on their behalf.

Currently we will not recommend Elite Mobile to anybody since they do not care once they have concluded a deal.