1 reviews | Active since Mar 2017

18 Mar 2017, 09:17

Un Scrupulous Elite Mobile representing Vodacom

<p>Elete Mobile is a said to represent Vodacom. My partner was contacted by Elite Mobile and discussed a R99 contract. The " noreply" email can and instead of R99 per month subscription there were "add ons" now and the total was now R303.00. On phoning Elite Mobilethe next day (17 March 2017), he was told these were optional add ons. He advised the consultant that he no longer wants the contract and to cancel immediately.</p> <p>How can a company to do this. It is totally un believable.</p> <p>Hopefully the contract is now cancelled as it was actioned with 24 hours.</p> <p>Regards</p> <p>Mary</p> <p> </p>

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Replies (2)
Elite Mobile
Elite Mobile's reply18 Mar 2017, 09:34
Official

Good Morning,

Thank you for your inquiry you will be contacted by an escalations agents.

Kind Regards, Elitemobile

Elite Mobile
Elite Mobile's reply20 Mar 2017, 08:52
Official

Hi Mary

Thank you for bringing this matter to our attention and allowing us the opportunity to address the issue.

We have cancelled the order as requested on the 17/03/2017.

We apologise for the inconvenience, and once again, thank you for your understanding.

Thank you

Elite Mobile.