TOTALLY DISGUSTED WITH THE SERVICE

I AM TOTALLY DISGUSTED WITH THE SERVICE IM GETTING!!!!!!!!!!!!!!!!

I have upgraded my contract through telysales last month – making it clear I don’t what the package changed just want a new handset. But to my surprise this month im paying R399.99 MORE on my contract AND my package has been downgraded.

I have been waiting for an update on my query 3 weeks (logged 12/4 with Salome) promise was made ill receive feedback 5-7 working days and with total disgrace not even getting a call for your team with ANYTHING for 14 Working days.

After I had to follow up I myself (received great service from Patrick) my issue is STILL not sorted.

I have also logged a request on your live chat Friday 30th...Currently replying in under 6 minutes you stated !?!?!?! Up until Now not even a Good day we will be with you shortly.

I have also logged a complaint on the website requesting a call from a manager before COB Friday and by no surprise – NOTHING

I would like to get this sorted out TODAY STILL