GF
Guy F

1 reviews | Active since Jan 2018

29 Jan 2018, 22:10

Time Wasters!

I was contacted by some very enthuestiastic call centre person saying that I qualify for this awesome Vodacom package. After selling the hell out of it for 10 minutes, he proceeded to take another 15 minutes getting all my personal info. After that he spent another 10 minutes rattling down the terms and conditions!?!?! After all of this I get told my device is on the way in 5 days....8 days later (after taking time to make photocopies of my ID for RAM couriers who were to deliver the package and arranging for someone to be home to accept the package) I called the call centre to find out what's taking so long. I then get told by another call centre person that my "application was declined" .....application????? THESE *****S CALLED ME AND TOLD ME I ALREADY QUALIFIED!!!! Best part was she couldn't even tell me WHY I was declined. I don't know what kind of Mickey Mouse Operation these idiots are running. If anyone gets a call from these time wasters then just hang up and save yourself time and aggravation.

0
Replies (2)
Elite Mobile
Elite Mobile's reply30 Jan 2018, 03:35
Official

Good day,

Thank you for your inquiry, you will be contacted by an escalations agent.

Kind Regards, Elitemobile

Best regards,

Elite Mobile
Elite Mobile's reply30 Jan 2018, 09:01
Official

Good day

Please be advised we do apologise for the agent not explaining procedures to you properly however the agent has been sent for a DE where action was issued against him.

Due to the fact the account you were using was not private account this blocked us from being able to issue you a contract.

If you require any more information,Please contact Elitemobile on *** or email us on ***.

Regards

Best regards,