1 reviews | Active since Jul 2016
Threatened by a call centre agent
<p>I receive call from a call male centre agent today around 10:30 and as soon as he said he was from Elite mobile,I then asked him what is this in connection with because last week I tried to get a contract with them but I then received an sms saying my order was not approved,so I asked him what is it in connection with,to cut the story short he became rude then I dropped my phone,He then decided to call me back and threaten me and telling that he has all my details and Im stupid then hang up and yes it is true they have my details so what is it that he will do with my details</p>
Good day,
Thanks for the your enquiry, you will be contacted by an escalations agents shortly,
Kind Regards, Elitemobile
Good day,
Thanks for the your enquiry, you will be contacted by an escalations agents shortly,
Kind Regards, Elitemobile
Thank you for your inquiry. An agent will be in contact shortly.
Kind Regards
Elite Mobile Team
Thank you for your inquiry. An agent will be in contact shortly.
Kind Regards
Elite Mobile Team
Good Morning,
Thank you for reporting this matter and providing us with the opportunity to resolve your query with the urgency it deserves.
Kindly accept our sincere apologies for the inconvenience you may have experienced in respect to the service that you have received, we will ensure the relevant steps will be taken so this does not happen again and also the Agent in question will be dealt with accordingly.
We have removed your details from our system, you can also register to opt out of any direct marketing with the DMA (Direct Marketing Association of South Africa). You can do this by visiting their website: ww.nationaloptout.co.za, or by SMSing OPTOUT (space) your ID number to 39118. This will ensure that your name and email address are removed from all prospective mailing lists used by members of the DMA.
We appreciate your patience and understanding.
Kind Regards, Elitemobile
Good Morning,
Thank you for reporting this matter and providing us with the opportunity to resolve your query with the urgency it deserves.
Kindly accept our sincere apologies for the inconvenience you may have experienced in respect to the service that you have received, we will ensure the relevant steps will be taken so this does not happen again and also the Agent in question will be dealt with accordingly.
We have removed your details from our system, you can also register to opt out of any direct marketing with the DMA (Direct Marketing Association of South Africa). You can do this by visiting their website: ww.nationaloptout.co.za, or by SMSing OPTOUT (space) your ID number to 39118. This will ensure that your name and email address are removed from all prospective mailing lists used by members of the DMA.
We appreciate your patience and understanding.
Kind Regards, Elitemobile