1 reviews | Active since Aug 2021
Thought it was migration and only to discover that it was a new contract
I received a call from one of your consultants in September 2021, that we sweet talked me to migrating my package. I still asked her if it was an upgrade and her response was not at all you can still cancel it in a few months. I wasn’t intending to go on a contract with Vodacom! I was doing ok with a month to month as I was looking into perhaps another option. Now more than ever, Vodacom is going to lose me as a their customer because of such ******** like your consultants.
I was basically ****med into a contract which I was not aware I was subscribing to! I am FURIOUS because this person has disorganized me. I didn’t have any wish to be bounded to such! It is an inconvenience and very unprofessional! I never thought I could meet up with a dishonest consultant and with a sweet tongue. I came to realize the realization today that i was duped into a CONTRACT! This is bridge of trust on another level. Vodacom has exposed its customers to this ******** called Elite Mobile.
We apologize for any unpleasantness or hinderance that this has caused you.
We have escalated your details to the Quality Department where they will perform an audit on the sales call recording from September 2020.
Once this has been completed and dependent on the outcome, our Customer Care Department will contact you to advise of a resolution.
Kind Regards,
Elite Mobile.
We apologize for any unpleasantness or hinderance that this has caused you.
We have escalated your details to the Quality Department where they will perform an audit on the sales call recording from September 2020.
Once this has been completed and dependent on the outcome, our Customer Care Department will contact you to advise of a resolution.
Kind Regards,
Elite Mobile.
