YG
Yvette G

1 reviews | Active since Nov 2016

04 Apr 2017, 13:36

This people is ******* dont use them

<p>So my mother who is almost 60 yrs old received a call from this people wanting to sell a 2Gb vodacom contract to her with the amount of R139.00 per month she also receive a tablet. She also asked her number must be ported from Cell to Vodacom.Till today she did not receive the tablet. My mother cancelled the contract today as I saw that she will be paying a R343.00. But the problem is thus now her Cell c number is not cell c or vodacom anymore. She can't load any form of airtime and data. This people of Elite mobile should rectify their **** and fast as well. My mom got her phone number for the last 10years. </p>

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Replies (3)
Elite Mobile
Elite Mobile's reply04 Apr 2017, 13:40
Official

Good day,

Thank you for your enquiry, you will be contacted by an escalations agent shortly.

Kind Regards, Elitemobile

Elite Mobile
Elite Mobile's reply04 Apr 2017, 14:05
Official

Good day,

Kindly be advised as per your telephonic conversation, please contact cellc to help resolve your inquiry.

Kind Regards, Elitemobile

YG
Yvette G's update04 Apr 2017, 14:16
Reviewer Update

Thanks will do and pease ask your call centre agents to keep people up to date regarding the contracts and please ask your call centre agents to help consumers if they phone in. Thanks to the lady phoning me regarding my moms query after I told the call centre agent im going to log a hello peter he said fine and dropped the call in my ear.