This is not "service".

When one hears complaints of poor performance in the "service industry", one is quick to assume that it originates in a governmental dept. Sad, but real, given the state of the country. Over the last two months we have been at odds with Vodacom over coverage. We recently relocated to Petit, in Benoni and fall into a gap between two towers in which the coverage is very poor. I logged a request for assistance to either install a booster aerial in the office, or alternatively, strike some "***gy-back" compromise with another network. The signal problem is a technical one, I know, but this is not the reason for my aggravation. I received a ref. number, and then a call from a call-centre informing me that the matter was receiving their attention, and that someone would come see us in the next ten days. Next thing, an SMS "This matter is closed, and please rate our performance, answer 4 questions...yada yada"!! Ok, this time back to Vodacom, this time at a retail outlet. new ref. number, new message, " We value your support.... yada yada.... matter closed" Ok, so we have not progressed, at all, and the service rating is ZERO, on all four counts. What now?