Terrible service from Telkom mobile

Telkom mobile suspended my account on the 10th of December and yet I made payment on the 27th of November through the my Telkom portal. Telkom has stated and they encourage us to use this method as they say that the payments reflect immediately on their side. To my dismay when I called the call center I was told that the system did not update my payment hence the suspension. Then I was asked to send proof of payment which I did and the agent promised to escalate my case and also promised that my services would be reconnected within 2-5 hours. 5 hours later I still had no services so I called the call centre again and spoke to a different agent who apologised and asked me to send proof of payment again and promised to get my issue resolved. The following day guess what? Still no services, yes! So I called again and insisted on speaking to a supervisor this time. I expressed my disappointment in the level of incompetence and my frustration on being tossed around all because of an error on Telkom's side. The supervisor apologised and gave me his word that if I send him proof of payment again (third time around to the same organisation) he would personally ensure that my issue is resolved and he went a step further to say that if this did not happen, I could send him an email. To my dismay my issue is still not resolved. I sent the email to the supervisor *** and no response and my services are still suspended. This kind of service is appalling and totally unacceptable! I have been drastically inconvenienced, lost potential business and drained by all of this. I have been a Telkom customer for almost 10 years but at this point I am seriously considering changing service providers.