Terrible service all round - wrong contract and no response to dispute

On the 30th August 2022 I called into Vodacom to adjust my contract. Unbeknown to me I was put through to Elite mobile where a new contract was signed.

Based on the recommendations by the consultant we adjusted the package. My understanding was that I would receive 500 minutes of airtime, plus 2or 5G of data and I could change what was needed monthly. I received no paperwork to confirm the contract.

On activation I discovered there was no data and there were no flexible options. When I called Vodacom customer care to query they told me to contact Elite Mobile. I was surprised as my contract was not with a third party when I called in to change the contract.

I called Elite mobile to dispute the contract on Monday 3 October ( as the contract was activated on 1st October) spoke to Patrick ***, he said someone would call back in 24hours and that he had escalated it 48 hours later and still no call back. I called again on 5th October at 8h40 and spoke to Sharlene ***. She escalated it again and marked it as urgent to management. I called again at 16h39 and spoke to Patrick again and requested he call me back as I was using my airtime to keep following up. He said he would but no call back. I followed up at 16h47 and spoke to Sharlene again and requested my contract be cancelled with no consequences.