TERRIBLE SERVICE!!!

I placed an order for a cell phone contract at Elite Mobile. I am waiting now for 2 weeks so that they can give me an answer weather it's approved or not. We need the cell phone because my husband's cell phone speaker is not working properly any more. I have been calling after them and every time they tell me they will send me a sms, but every time I have to call them back. Now I am wasting my time and money calling back after them, and it's supposed to be quick an sufficient online ordering. I want to go to cancel the order and go to someone else, because we need a cell phone. But they say if I cancel, I will have to pay a cancellation fee of R150. Know I have to battle with a broken phone and wait until Elite Mobile decide to sms or contact me back, because if I cancel, I will have to pay. That is ridiculous!!! I want answers!!