Terrible Service

Item: Elite Mobile
Rating: 1
Author: Susan L

My husband accepted a new contract with Elite Mobile. We immediately cancelled the contract as it was a very bad deal and phone that was given to him. However the phone was still delivered 4 days later. We got charged have of the order as only HALF of the order was cancelled which is also the reason why the phone still got delivered. Where in the world do you have an order being cancelled only for have of the service and then we get blamed for their mess!!!!

We could reverse the charge but had to go to the bank to reverse the charge. We contacted Elite Mobile 4 further occasions to sort this out but we are still sitting with the phone and not getting any assistance from Elite Mobile to arrange collection with RAM. Please do not EVER upgrade / get a new contract through Elite Mobile. Terrible terrible service!!!

Helpful (0)

Replies (5)

Elite Mobile's replyOfficial

30 Oct 2018, 16:50

Good day,

Thank you for your inquiry, you will be contacted by an escalations agent.

Kind Regards, Elitemobile

Elite Mobile's reply30 Oct 2018, 16:50

Official

Good day,

Thank you for your inquiry, you will be contacted by an escalations agent.

Kind Regards, Elitemobile

Elite Mobile's replyOfficial

01 Nov 2018, 10:21

Good Day susan-jordaan-leeuwner

Thank you for bringing this matter to our attention and providing us the opportunity to assist you further.

Kindly be advised that the package has been collected and as per our telephonic discussion, the cancellation will be processed once the package is returned to Vodacom.

We apologise for the inconvenience, and once again, thank you for being understanding.

Kind Regards, Elitemobile

Elite Mobile's reply01 Nov 2018, 10:21

Official

Good Day susan-jordaan-leeuwner

Thank you for bringing this matter to our attention and providing us the opportunity to assist you further.

Kindly be advised that the package has been collected and as per our telephonic discussion, the cancellation will be processed once the package is returned to Vodacom.

We apologise for the inconvenience, and once again, thank you for being understanding.

Kind Regards, Elitemobile

Susan L's updateReviewer Update

14 Nov 2018, 08:47

And so it continues!!!!!!!!!! The handset have been collected about 2 weeks ago but the contract was not cancelled with Vodacom and now we get charged for 2 months and additional connection fees and and and to a total of R517!!!!!!!!!!!!!! When I contacted Elite Mobile I was told that she will contact Vodacom and make sure that the cancel the contract (***!!!!!!!!!) and that we will be credited by Vodacom in 30 working days!!!!!!!! Who takes 30 working days to credit a bill that was not suppose to be done!!!! Really terrible service and fraught - do not do business with them!!!!!!!!!!

Susan L's update14 Nov 2018, 08:47

Reviewer Update

Elite Mobile's replyOfficial

14 Nov 2018, 08:50

Good Day Thank you for your enquiry, an Escalation agent will contact you shortly. Kind RegardsElite Mobile Team

Elite Mobile's reply14 Nov 2018, 08:50

Official

Good Day Thank you for your enquiry, an Escalation agent will contact you shortly. Kind RegardsElite Mobile Team

Elite Mobile's replyOfficial

15 Nov 2018, 11:00

Good Day susan-jordaan-leeuwner

Kindly be advised that this is Vodacom's processes , the cancellation and credit takes 30 working days.

Please note that the cancellation and credit request has been submitted to Vodacom.

We apologise for any inconvenience caused.

Kind Regards
Elitemobile

Elite Mobile's reply15 Nov 2018, 11:00

Official