Terrible Customer Service

I ordered a new sim card from Elite mobile and I was told it would take 10-14 days for me to receive my sim card. 10 days later I phone them and they tell that they don't have a waybill number so they cannot track the delivery. I phone them again another 10 days later and the first person I spoke to told me that the admin department is not responding and she can't help me, when I phoned back after about 2 minutes I get someone else named Gift and he told me that the courier company hasn't yet supp**** them with a waybill number, so they can't track my delivery. I'm now using a new number which has become such a problem for me. This is not the only problem I've had with Elite mobile in the past 2 years. Luckily my contract ends this December and I won't have to deal with their incompetence any longer. I advise anyone who receives a call them this company NOT to take their contracts. You WILL regret it.