CvdM
Charna van der Merwe

1 reviews | Active since Jul 2017

11 Jul 2017, 10:49

Telephonic Harassment

<p>My annoyance level with Elite Mobile has come to its maximum! For approximately the past month I have been receiving endless calls on a daily basis from a “No Number” – it doesn’t stop!!! REMOVE ME FROM YOUR DATABASE IMMEDIATELY!</p> <p>I will also report this situation to the POPI Act.</p> <p> </p>

0
Replies (2)
Elite Mobile
Elite Mobile's reply11 Jul 2017, 10:54
Official

Good day

Thank you for your enquiry, you will be contacted by an escalations agent.

Kind Regards, Elitemobile

Best regards,

Elite Mobile
Elite Mobile's reply11 Jul 2017, 13:12
Official

Hi Charna

Thank you for bringing this matter to our attention and allowing us the opportunity to address this matter.

We apologise for the inconvenience, and once again, thank you for being understanding.

As per your telephonic conversation, we have removed your number from our system and have requested assistance from IT with regards to having your details removed from our data base, please also be advised that as proud members of the DMASA (Direct Marketing Association of South Africa) we assure you that we are compliant and take customers very seriously that do not wish to be contacted.

We urge you to please consider following this easy procedure to prevent any direct marketing telephonically, SMS OPTOUT followed by your ID number (this is crucial) to 39118.

You can also visit the website www.nationaloptout.co.za. We will suggest if you have more than 1 mobile number that you register all your numbers on the Do Not Call list.

Please feel free to contact us on *** or e-mail *** if there is anything further you require.

Kind regards
The Elitemobile Team

Best regards,