CW
Craig W

1 reviews | Active since Jun 2011

20 Jun 2016, 18:05

Telemarketer is a disgrace

<p> At 15:20 today I received a phone call from Elite mobile. Before the telemarketer could continue, I informed him that I had repeatedly told Elite mobile to remove my number from their database and to stop calling me. He then proceeded to ask me why which annoyed me immediately. I responded saying that my number is for personal use and they have no right to continue calling me. I was then told that I had not even let him tell me the offer. I again told him I was not interested and that either they remove my number or I will file a suit. He then laughed at me, questioned if I could even do that and said I am welcome to try. When I asked for his name, he paused and then gave me a ridiculous made up name. I told him I would be following this up and was certain the call was recorded and he just rep**** saying he wasn't sure, then just hung up.</p> <p> </p> <p>I find this behavior incredibly disrespectful and furthermore a breach of the CPA. I took part of it out for you: Companies and suppliers are not permitted to continue any unsolicited direct marketing of goods and services, once consumers have opted out.</p> <p> </p> <p>I suggest you find the recording of that phone call and have a word with your employee regarding his conduct when cold calling someone who has repeatedly told you to remove their number. Whilst you do that, I will be taking this further and be doing so in a very public manner </p>

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Replies (2)
Elite Mobile
Elite Mobile's reply20 Jun 2016, 21:16
Official

Thank you for your enquiry. An escalation agent will phone you shortly.

Kind Regards Elitemobile Team.

Elite Mobile
Elite Mobile's reply24 Jun 2016, 07:06
Official

Kindly be advised, we have removed your number from our data base.
We sincerely apologize for any inconvenience that you were caused.

You can register to opt out of any direct marketing with the DMA (Direct Marketing Association of South Africa), you can visit their website: www.nationaloptout.co.za or by SMSing OPTOUT (space) your ID number to 39118. This will ensure that your name and email address are remove from all prospective mailing lists used by members of the DMA.

Thank you for reporting this matter and providing us with the opportunity to resolve your query with the urgency it deserves.

Kindly accept our sincere apologies for the inconvenience you may have experienced in respect to the service that you have received, we have the relevant steps will be taken so this does not happen again and also the Agent in question will be dealt with accordingly.

We appreciate your patience and understanding.

Kind Regards, Elitemobile