Swim Swop takes 2 weeks

Called Elite mobile 2 weeks ago to do a sim swop, was eventually done today, 6 Feb 2015, but since 14hoo I have no service on my phone. Cant even call free Vodacom numbers??? Their service is terrible and I regret joining them. I am sure that I will be without a phone for the whole weekend and I use my number for my job. Never accept anything they offer, this is the 2nd time I am having major problems with their service and I cant cancel my contract and sadly I still have one year left with this.