Supposed Sim Swop

Friday rec msg stating a sim swop has been requested on my number due to theft or loss, if I did not request it I am to call 082 111, I then did and spoke to some agent for 15min who then says I am to call ***. I called spoke to Sizwe who advised not to worry nothing will happen to my number. Friday night 10pm to my surprise my sim card is deactivated. I logged another call Saturday from my husband's phone, the agent then tells me admin isn't there they will call me when they back. but mind u the number doesn't work. I call in today and speak to Dumelo and was given a ref numb of 150807. and once again wait for a call. they cant help me. I have dialed my number it is ringing but nobody answers, I use that number for everything from banking to my child's school. All I want is my damn number back. When elite mobile wanted to convert my prepaid number to a contract it all happened very quick. Now I want to know how do you do a sim swop without my ID. im so tired of all the hassles I have to put up with, yet I followed all instructions of calling back had I not requested a sim swop..... THIS IS PATHETIC! I NEED THIS RESOLVED! Alt contact number to call me on ***