Suffering for agents faults

<p>I upgraded my vodacom line with Elite mobile in November 2016, in December 2016 i realised that i was not on the package promised me by the sales agent. After investigation by Elite mibile it was discovered i was miss informed by the agent. My question is are the calls recorded only to protect Elite mobile and not the client. The lady that has dealt with my investigation has been very rude, treating me as if i made the error. The options given to me are not favourable for me to the point that i am opting to cancel the contract. I want Elite mobile to refund me my R150 upgrade fee as well so that i can now do a proper upgrade. MSISDN ********** 697</p>