GK
Genevive K

1 reviews | Active since Oct 2017

22 Aug 2019, 15:15

STOP HARASSING PEOPLE!!!!!!!!!!!!!!!!!!!!!!!!

Good day,

Today I had the distasteful pleasure of receiving a call from Elite Mobile which I am highly annoyed by.

The lady at the call centre called my phone looking to speak to my husband and I explained this is not his number, I asked if I could take a message, she then asked for my husbands number and I told her that I will not be giving her as he is not employed.

She then had the audacity to ask me, "did she say anything about being employed". I told her that she is clearly looking to sell my husband something and he is not employed and he can't afford anything from Elite Mobile, she then raised her voice and asked "what makes me think she is looking to sell something".

I shouted right back and said, you are calling my phone and looking for my husband and telling me that you not looking to sell him something? She then asks me, why am I shouting, I told her that you call me looking for my husband and because I don't want to give his details you think you can shout at me on my phone and proceeded to put the phone down.

My husband is not interested in anything ELITE MOBILE has to offer. If we want anything we go to the mall like normal people!!!!!!!!!!

COLD CALLING IS ******* IN SA, SO STOP CALLING PEOPLE, IF THEY WANT ANYTHING THEY WILL CALL YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

0
Replies (2)
Elite Mobile
Elite Mobile's reply22 Aug 2019, 15:46
Official
 Good Day Thank you for your enquiry, an Escalation agent will contact you shortly. Kind RegardsElite Mobile Team 
Elite Mobile
Elite Mobile's reply27 Aug 2019, 13:39
Official
 Good Day   Genevive K

Thank you for bringing this matter to our attention and providing us the opportunity to assist you further.

Kindly be advised we have removed your number from the data base as per your request.

We apologise for the inconvenience, and once again, thank you for being understanding. 

We have removed your number from our system and have requested assistance from IT with regards to having your details removed from our data base, please also be advised that as proud members of the DMASA (Direct Marketing Association of South Africa) we assure you that we are compliant and take customers very seriously that do not wish to be contacted. We urge you to please consider following this easy procedure to prevent any direct marketing telephonically, SMS OPTOUT followed by your ID number (this is crucial) to *****. You can also visit the website www.nationaloptout.co.za. We will suggest if you have more than * mobile number that you register all your numbers on the Do Not Call list. 

Kind Regards,
Customer Care