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Nesisa N

1 reviews | Active since Feb 2013

07 Jul 2017, 13:58

Stop harassing me

<p>This month alone I have been called twice already but sales people from Elite Mobile and each time I tell them that I am not interested. This has been happening for months and I feel like I am being harassed now. I don't know why they can't just leave me alone, if I waneed anything from your company I would probably call you and let you know!!</p>

0
Replies (2)
Elite Mobile
Elite Mobile's reply07 Jul 2017, 14:03
Official

Hi Nesisa

Good day

Thank you for your enquiry, you will be contacted by an escalations agent.

Kind Regards, Elitemobile

Best regards,

Elite Mobile
Elite Mobile's reply10 Jul 2017, 10:14
Official

Hi Nesisa

Thank you for bringing this matter to our attention and allowing us the opportunity to address this matter.

We apologise for the inconvenience, and once again, thank you for being understanding.

As per your telephonic conversation, we have removed your number from our system and have requested assistance from IT with regards to having your details removed from our data base, please also be advised that as proud members of the DMASA (Direct Marketing Association of South Africa) we assure you that we are compliant and take customers very seriously that do not wish to be contacted. We urge you to please consider following this easy procedure to prevent any direct marketing telephonically, SMS OPTOUT followed by your ID number (this is crucial) to 39118. You can also visit the website www.nationaloptout.co.za. We will suggest if you have more than 1 mobile number that you register all your numbers on the Do Not Call list.

Please feel free to contact us on *** or e-mail *** if there is anything further you require.

Kind regards
The Elitemobile Team

Best regards,