1 reviews | Active since May 2012

08 Apr 2015, 14:11

STILL NO FEEDBACK

Still no response on previous complaint. 6 weeks on now and STILL nothing, but rest assured, the account has been paid again... for no service again.....<br> <br> Please refer to initial complaint below made on the 30th of March 2015. The escalation agent must still be on the moon, because no one has called. <br> <br> I am appalled at the service that elite mobile offers. I have made numerous calls regarding a cell contract that has not been recharged for the month of March. Suddenly the complaint now includes a couple of extra months. Since Friday, the same phone says NO SERVICE. Vodacom referred us to elite mobile, elite mobile passes the buck back to Vodacom. this is a phone that is being used for business purposes.<br> <br> I would like to know where and how to cancel ALL dealings with elite mobile. I would also like the public to know of the of the hoi poloi they sell you over the phone.<br> <br> DO NOT DO BUSINESS WITH THESE PEOPLE! Call Centre is *********** and makes empty promises. We will call you back... Sure? When you want to sell me an new phone maybe. But what about the current issue. Its been escalated... Where did you escalate it to?? The moon?

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Replies (1)
Elite Mobile
Elite Mobile's reply08 Apr 2015, 14:16
Official
Hello Ann143,

Thank you for your enquirey.

An Escalation Agent will be in contact shortly.

Kind Regards
Elite Mobile Team