still no BIS service since 22 July

So we are currently on the 4th of August and I still have no BIS service on my cell phone. My BIS was deactivated by Elite Mobile on the 22 June, all you hear is apologies, all they tell you is it will take up to 4 working days, now I have to wait for the elite mobile billing period to be done and then wait for 4 more days hopefully within next week they tell me. it is totally unacceptable to be paying for something that you aren't getting. And they tell me it is Vodacom who has to activate my services. so who is the culprit who are we paying not to give us any service!!!!! I am very frustrated as I get business information on my phone which has been deactivated from the 22 June because of a mistake by the provider. I am never supp**** with any proper answers.