LG
Leon G

1 reviews | Active since Jul 2015

11 May 2016, 06:23

STILL HAVENT RECEIVED MY MONEY THEY TOOK FROM MY ACCOUNT!!!

<p>They took money from my account without authorization and now i have to wait to get my own money back, its easy for them to take your money but when it comes to refunding you they have so many diferent excusses.</p> <p>They said they would refund me but should it realy take that long to simply pay the money back in my account.</p> <p>A nice lady called Chanel phoned me twise already to <span data-dobid="hdw">apologize for the mistake, i understand that its not her fault but still no refund.<br /></span></p> <p><span data-dobid="hdw">worst tellecomunications company ever!!!!!!</span></p> <p> </p>

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Replies (4)
Elite Mobile
Elite Mobile's reply11 May 2016, 06:25
Official

Good day,

Kindly be advised, that your refund was processed, and will reflect in your account by end of this week,

We will continue to follow up with you to ensure this refunded accordingly.

Kind Regards, Elitemobile Team

Elite Mobile
Elite Mobile's reply11 May 2016, 06:44
Official
Thank you for your enquiry. An escalation agent will phone you shortly. Kind Regards Elitemobile Team
Elite Mobile
Elite Mobile's reply11 May 2016, 06:44
Official
Thank you for your enquiry. An escalation agent will phone you shortly. Kind Regards Elitemobile Team
Elite Mobile
Elite Mobile's reply18 May 2016, 08:16
Official

Good day,

Kindly be advised that the refunded as been processed.

Once again, we sincerely apologise for the all the inconveniences that this has caused to you.

Thank you for your patience and understanding.

Kind Regards, Elitemobile Team