DL
Danielle L

1 reviews | Active since Sept 2014

08 Apr 2016, 12:56

Still debiting for cancelled contracts

After I cancelled various VA products with Elite mobile I noticed now in 2016 that they have been billing me for those cancelled products continually since April 2015. Because it's small amounts here and there I just didn't notice. When I called the call agent just said that I should contact those suppliers directly. Who are they even? <br> My contract is with you and you are the people deducting the money from me. Please refund all my money.<br> EM ***-3<br> EM ***-1<br> EM ***-6<br> EM ***-7<br> I'm sure all those recorded conversations will serve of evidence that these are unauthorised debits.

0
Replies (1)
Elite Mobile
Elite Mobile's reply08 Apr 2016, 13:03
Official
Hello DanielleRadebe,

We have received your Hello Peter Report and sincerely apologize for any inconvenience we may have caused.
An Escalation Agent will be in contact shortly.

Kind Regards
Elite Mobile Team