LW
Llewellyn W

1 reviews | Active since Jan 2015

31 Jan 2015, 07:51

*****ing money from my account

An Elite Mobile agent made a call asking me to take up a top up contract in Nov 2014 he also asked me to include a whole lot of diff things on. I refused an inclusion of an add-on I agreed to the contract of R80 a month and kept asking if that would be all. In Dec 2014 a different consultant called me saying it was a follow up. he said nothing abt additional charges he said something abt some extra features and I could barely hear him. I asked for the info to be emailed to me to review before I decide. Nothing was fotthcoming.That day I received a few smses saying welcome to hot spotter and SOS squad etc etc. I had no idea I would be paying for all this add-ons and I don't even want it nor can I afford it. I wish for my money to be returned to me as I DID not agree to this when the elite mobile member called me. I agreed to R80 that was it. The consultant did not say that R39 extra was going to be deducted for this and R49 for that and R59 for something else. He was not clear and I told him I could not hear as well. I have been trying to get these charges reversed for over 2 months now and the services cancelled

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Replies (1)
Elite Mobile
Elite Mobile's reply02 Feb 2015, 08:38
Official
Hello lwingson1,

Thank you for your inquiry, you will be contacted shortly.

Kind regards
The Elitemobile Team