MN
Mollie N

1 reviews | Active since Jul 2021

04 Jul 2021, 15:14

STAY AWAY FROM THIS COMPANY!!!

I wish I could give this company 0 stars!! I am so furious that I can commit ******. A person by the name of Jeremy, called me about 6 weeks ago and because he told me that he is calling from Vodacom and at the time I did want to upgrade one of my data sim cards, I gave him a chance to inform me of the products they offer. I have 4 contracts on my name, one of which is my husband. To cut a long story short, in the end I did NOT agree to upgrading/changing my husband's contract, but only the data sim card. While I was confirming to Jeremy that I did NOT agree to 'upgrade' my husband's number, I was suddenly cut off and the phone went dead. Needless to say, I could not get through to the number he called from. Next thing, I received a sms that my husband's contract upgrade is being processed for the upgrade. NOTHING about the data sim which is the only one I agreed to. I went to Vodacom in Garden Route Mall the next day and they were so kind to send in a request to have this cancelled and reversed. On Friday I noted that my debit order for Vodacom is suddenly +- R400 more than usual. I went to Vodacom again and they checked on my invoice that Elite Mobile charged me for one month plus my husband's old contract was charged (the normal one from Vodacom) - therefore I was charged two amounts (one for Vodacom - the original contract - PLUS Elite Mobile's contract for the month). The note on the reversal was that the reason for this is that my husband already started to use the contract right after Elite's phone call to me. In other words, they have canceled my husband's old contract there and then and switched over to their contract, which I DID NOT agree to!!! This company takes the cake in debiting your account without authorization!!! PLEASE BE AWARE everyone!!! STAY AWAY!!! I have NO idea how this company can still exist and do business!!! Or is it just SLY employees working for the company???

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