MH
Mustapha H

1 reviews | Active since Nov 2015

15 Nov 2015, 21:44

Somu SIM,Safety,Somusic etc

An Elite Mobile consultant contacted me and confirmed that they are part of Vodacom and offered me a contract for R99, a deal offered to existing Vodacom customers. At no point was I informed of any other charges. I only realised this was not the case when my bank account was debited for other amounts in access of what was agreed upon, i.e +_ R450 a month. I demand a refund for all amounts in access of R99month that has been processed against my bank account. I would also like a consultant to contact me and explain how this has happened. <br> Hotspotterem ***-4 R39<br> Safety R49<br> Sosquad Em*** R49<br> Rescuebox Em***-2 R49<br> Somusic Em-***-6 R49<br> Somu Sim E-***-5 R60<br> <br> All of the above processed through my account twice in the month.

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Replies (1)
Elite Mobile
Elite Mobile's reply16 Nov 2015, 06:35
Official
Hello Hanf@r29,

Thank you for your enquiry. An escalation agent will phone you on Monday.

Kind Regards Elitemobile Team.