CN
Chantel N

1 reviews | Active since May 2017

17 May 2017, 08:42

So Music , Safety, Rescuebox

<p>Elite Mobile called me offering a contract, I advised that I am a housewife, yet they advised that they still going to apply for a contract. Offering all the add on services aswell.</p> <p> </p> <p>Later that week they sent a sms advising the contract was declined as I dont have an income coming in on my name and my husbands income wont count.</p> <p> </p> <p>It is now almost a year later and these add on services are still being deducted from my account.........nobody can assist with this......</p> <p> </p> <p>How do I go about this now as I want my money back as I have never used these services.</p>

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Replies (2)
Elite Mobile
Elite Mobile's reply17 May 2017, 10:37
Official

Good day Chantel

Thank you for your enquiry, you will be contacted by an escalations agent.

Kind Regards, Elitemobile

Elite Mobile
Elite Mobile's reply22 May 2017, 15:12
Official

Hi Chantel

Thank you for bringing this matter to our attention and allowing us the opportunity to address the issue.

Please refer to our telephonic conversation.

We apologize for the inconvenience, and once again, thank you for your understanding.

Thank you

Elite Mobile.