1 reviews | Active since Dec 2013
Sim once of connection fee been charged for
Hi my name is rohan bipat id number is ********** 082088 kindly note I took out a contract with you guys last week the number in connection is ********** but after everything is sorted out I notice a amount of R207.00 went of today and when called vodacom customer care there told me that i was charged a sim once of connection fee by your guys but b4 i took the contract I ask the elite mobile consultant is there a sim once of connection fee there said no there isn't only amount I'll be paying is R99 .00 a month now what I want to know from you guys is why i was charged that sim once of connection fee when I not supposed to get charged for it please can I get a refund for it now Plz can you guys sort this out urgently I like doing business with vodacom but this is bull**** now please can you guys call me back on ********** 834
Good Morning,
Thank you for your inquiry, you will be contacted by an escalations agent.
Kind Regards, Elitemobile
Good Morning,
Thank you for your inquiry, you will be contacted by an escalations agent.
Kind Regards, Elitemobile
Good day Mr Bipat
I have gone ahead and queried with Vodacom in regards to Sim and activation fee they were unable to pick up and invoice.You need to call Vodacoms Accounts Department and Query the debit there. If accounts department sends you back to us please take the agents name and come back to us with it as they are the only ones that can assist you with billing,
Vc billings number is *** if you need any assistance with being transferred there I can call and help you.
Please also note this line is free to call on a Vodacom line.
Regards
Jody
Good day Mr Bipat
I have gone ahead and queried with Vodacom in regards to Sim and activation fee they were unable to pick up and invoice.You need to call Vodacoms Accounts Department and Query the debit there. If accounts department sends you back to us please take the agents name and come back to us with it as they are the only ones that can assist you with billing,
Vc billings number is *** if you need any assistance with being transferred there I can call and help you.
Please also note this line is free to call on a Vodacom line.
Regards
Jody
