Shocking Service AGAIN!

Elite Mobile called me to do an upgrade, I agreed and the new phone was due for delivery on Friday last week. They did not give a time for delivery, but sent me an email with a tracking number from RAM Couriers. I received a call from RAM on Thursday stating that they would deliver the phone on Friday sometime in the morning. I agreed and then later on Thursday I was called to an urgent meeting on Friday morning. I called RAM and advised them that they should deliver after 12:00 to be safe. They agreed. On Friday morning at around 09:15 I received a call from RAM to say that they were 10 minutes away. I called Elite after getting really frustrated with the call centre person for not talking into the phone, she put the phone down on me. I called back again and asked to speak to a supervisor, who eventually called me about 2 hours later. He promised to try and get the phone delivered to another address by Friday afternoon, but failing which it would be delivered today at the new address. He promised to call me back but never did. I called RAM today who told me that they were still waiting for confirmation from Vodacom since Friday. I again called Elite and am still waiting for a call