Shocking service

<p>Elite Mobile have to be the most *********** company that I have ever had the misfortune of dealing with.</p> <p>I was contacted by one of their consultants on 07 November 2016, acting as an agent on behalf of Vodacom and was offered an upgrade on my current cell phone contract which ended in Dec 16. I agreed to the offer (order no EM- ********** -0) and was informed that the new phone would be delivered to me within 3-7 working days. By the end of November I had not received a phone and had had no communication from Elite Mobile. I contacted them and was told that there had been a problem with the shipment of that particular model of phone and as soon as it arrived my phone would be delivered. By the 19th December, more than a month after the initial contact, still no phone delivered nor any further communication from them so I phoned Elite Mobile and told them to cancel the order as I would prefer to deal directly with Vodacom. I was told that it wouldn’t be a problem and that the contract would be cancelled within 48 hours. On 29 December I went in to a branch of Vodacom to do an upgrade only to be told that Elite Mobile had not cancelled the contract. I immediately phoned Elite Mobile and was told by a lady named Samke that they were still awaiting confirmation from Vodacom and she assured me that she would escalate the matter. On 09 January a gentleman by the name of Shaun contacted me from Elite Mobile saying that he had a request to cancel my contract. I explained the whole story to him and he assured me that he would cancel it. On 22 January I went back to Vodacom and needless to say the contract has still not been cancelled. I am now sitting with a phone that is not working properly because my BIS expired in December. I am unable to receive or send emails and cannot access internet and I can do nothing until Elite Mobile sorts out the problem.</p> <p> </p>