Shocking and appalling agent's attitude!!!

Im very disappointed with your company and the appalling attitude we as customers receive from your call centre agents as if we owe you anything, we as customer we are not your agents friends, more especially these agents that are making sales and yet they should be persuading us in cracking a sale but instead we receive unacceptable, distasteful attitude from them.

On the 16th November 2022, I received a call from a number:*** (Elite Mobile- on behalf of Vodacom) at 14:28 PM from a male saying he is from Vodacom scolding me and yelling at me that he has been trying to call me several times and I have not been picking his calls, why have I not picked up his calls, I explained to him that during the times he calls me Im at work so therefore I can not attend to my personal calls while im performing my duties, he further shouted at me and said I must cancel one of my 3 Vodacom contracts because he has something better that what Im using, I was left so confused to that how can Vodacom aske me to cancel my contract and sign up with another one which I have no details on or information on and especially to a person who is demanding that I do so with no explanation, now while Im still astonished by this person's behavior I then asked that is this the appropriate way he delivers his customer service, then he went on and threw a race card and said you black people dont respect indians and that was the last straw for me and I hang up.

Till today I will like to know from the company if this is the training you give your agents to torture us? I really need the company to further investigate in this matter and I would like feedback on the outcome of this and I need to have this person who called me to call me back with his supervisor to explain to me that what was that attitude all about, I even feel like cancelling all my contracts with Vodacom and go to a network were I will be respected.

I will highly appreciate your response to this matter as I like to know why are we harassed and abused by your agents.