MK
Marius K

1 reviews | Active since Jun 2014

01 Dec 2017, 22:44

********s/Con Artist

Vodacom must stop using Elite Mobile to do their Contract Customers Upgrades.One gets subscribed to Services: "Hotspotter" and "Techtrace" without being informed about it or agreeing to it.As soon as I received SMS regarding these services being activated I called and requested to have them cancelled and to ask more information about them.Additional Cost involved for these Services for which I did not agree to or was informed about-Total ****.After receiving confirmation of cancellation of these Services my Bank Account was still debited for both services.For not getting any joy from both Vodacom or Elite Mobile I was left with no other choice to cancel my upgrade and my contract with Vodacom.Vodacom should investigate Elite Mobile for **********ly selling additional Services and *****ing people's money.I will not leave this as is and will take legal action against both Elite Mobile and Vodacom.

0
Replies (2)
Elite Mobile
Elite Mobile's reply01 Dec 2017, 22:46
Official

Good day,

Thank you for your inquiry, you will be contacted by an escalations agent.

Kind Regards, Elitemobile

Elite Mobile
Elite Mobile's reply04 Dec 2017, 15:38
Official

Good day Mr Kruger


As per our telephonic conversation we do apologize for any inconvenience caused,as of going forward we will make sure that all services are cancelled and that not debit orders are done on your account in future.


Please do not hesitate to contact us on *** or *** should you have any further queries or anything that you wish to clarify.


Kind Regards

Elitemobile