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TJ
Taleen J

1 reviews | Active since May 2016

19 Jul 2017, 11:43

****? Still not sure....

<p>Yesterday one of your sales agents phoned me about a tablet deal... Today I phoned Vodacom direct after sales. I spoke to a very helpfull man who told me no order comes up when he searches for my ID number and/or referance number. He explained to me the order is filled in and processed whilst I'm still on the line with the sales agent and then sent directly through to Vodacom. So now I want to know why is my order not coming up anywhere?? It's been more than 24 hours. The lady I spoke to said, and I quote "this call is recorded so we cannot lie to you" now then tell me what is going on? </p>

0
Replies (3)
Elite Mobile
Elite Mobile's reply19 Jul 2017, 11:48
Official

Good Day Taleen

Thank you for you enquiry. An Escalation agent will be in contact with you shortly,

Kind Regards

Elite Mobile

Elite Mobile
Elite Mobile's reply19 Jul 2017, 11:48
Official

Good day,

Thank you for your inquiry, you will be contacted shortly.

Kind Regards, Elitemobile

Elite Mobile
Elite Mobile's reply24 Jul 2017, 14:16
Official

Good day Ms. Jacobsohn,

Kindly be advised as per your request and the order as been cancelled with immediate effect.
We are unhappy to lose you as a customer and if you change your mind in the future please visit our website www.elitemobile.co.za and there are various deals you can select from, we also have a dedicated team of live chat agents to assist you when you on the site.

You are also welcome to e-mail me should you need further assistance.
Thank you for your time and patience and enjoy the rest of the day.

Kind Regards,
Customer Care