**** debit orders - ref 71329

<p>I was contacted for a vodacom tablet deal by Elite mobile. Value added services were offered. The tabled was not received but Elite mobile kept on debiting my account with 3 debit orders.</p> <p> </p> <p><br />I contacted Elite Mobile and spoke to an extremely unhelpful, rude lady Veronica. She merely stated the value added services do not pertain to the contract deal offered and even when the contract gets declined the debit orders continue. However this was not explained by the operator.</p> <p> </p> <p> </p> <p>She would not even listen to the fact that it was never explained. Telling me I knew about the value added services and I won't get a refund. I asked her how is anyone suppose to know the services do not go with the contract if it wasn't explained and she kept on dodging the question by repetitively stating I knew about the added services.</p> <p> </p> <p><br />I want this matter resolved and a refund issued from Sep - May 2017</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>