************ Elite mobile

Good day

I am disgusted and disappointed with the services from Elite mobile.. They call me during my office hours to sell me a cellphone.. Before calling they already have my information I just needed to confirm that all is correct.. The agent clearly says that all went well and I will be receiving my cellphone with minutes and gigs with in 7 to 10 working days

About 8 days pass. I decide to give elite Mobile a call to find out if the order is still on its way. An agent answered and told me that the order was declined and all that.. They did not even call me to tell me that the order was cancelled I had to call in to find out that it was declined

On Saturday 30th of April a debit order goes off and it is Elite mobile. The amount that went off is the exact amount that we agreed on for the cellphone contract.

I email elite Mobile and find out what is going on you said it declined but I'm still being debited. The lady by the name of Nomfundo Ndimande I qoute she writes on email" Please be advised the debits order was for the added services that were offered to you with the deal.

Kindly note there is a 20-working day cooling off period for the services to be removed off of your profile.

Please note that these services were only cancelled off on the 25/04/2022.

There after the 20 working day there will be no debits going off your account."

What added services the only services that I know of is that I got sold a a Samsung with gigs and minutes for an amount every month..

I ask for refund I get told about sorry for the inconvenience.

Like really this is a **** on its best to me it seems you knew I did not meet the criteria and just wanted to money to be debited off my account.. No mention of refund nothing.. This is ridiculous.. Poor service and no legitemacy. Disgusting.. Trap people that are working real hard for there money.