1 reviews | Active since Aug 2017
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<p>I was contacted by Elite mobile, and ordered a new contract on a Router/Data combo special. They dragged their heels for more than a week, then again requested bank statements and payslip, which had been provided. I told them to cancel my application straight away, they agreed and Ireceived an SMS to verify cancellation. I then app**** for the same service with Vodacom direct, was told that they cannot do so because the Elite Mobile application was still lying on the system, it has taken both myself and the sales guy at Vodacom more than a week of fighting with Elite mobile, but still they will not respond and remove said application from the system. There is a list of names as long as my arm, of people that we have spoken to, but with no result. Further more, and please note, to everyone who reads this: NEXT THINGS THAT HAPPENS, IS THAT 5 (FIVE) SEPARATE DEBIT ORDERS, TOTAL VALUE OF R 240.00(TWO HUNDRED AND FORTY RAND), ARE DEDUCTED FROM MY ACCOUNT, ALL OF THEM BILLED AS SO CALLED "ADD ON SERVICES". THIS HAPPENS BEFORE I RECEIVED NOTIFICATION THAT MY DEAL WAS APPROVED, BEFORE I SIGNED ACCEPTANCE OF A ROUTER AND SIM CARD, BEFORE ANY NEW LINE IS ACTIVATED. THIS CONSTITUTES *****, IT IS GRAND THEFT, THESE ****S ARE PULLED ALL OVER THE WORLD. WHEN I APPROACH ELITE MOBILE ABOUT THIS, I AM TOLD THAT IT HAPPENS, AND IF A DEAL DOES NOT GO THROUGH, THEY WILL JUST REFUND THE MONEY. NOW IF ELITE MOBILE DOES THIS TO JUST 100 PEOPLE, AND THEY HAVE R240.00 FROM EACH OF THESE PEOPLE, EVEN AFTER THEY "REFUND" THE MONEY, THEY WOULD HAVE EARNED THEMSELVES A NICE BIT OF INTEREST ON THEY FUNDS TEMPORARILY IN THEIR ACCOUNT. </p> <p>ELITE MOBILE SHOULD BE PREVENTED FROM DOING BUSINESS, I TRIED GETTING HOLD OF THEIR MANAGER CALLED AMBEE ON NUMEROUS PHONE CALLS, LEFT MESSAGES, BUT SHE DOES NOT SEEM TO BE CONCERNED ABOUT UNHAPPY CLIENTS.</p> <p> </p> <p>STAY AWAY FROM ELITE MOBILE, THEY ARE ******.</p>
Good Day Francois
Thank you for your enquiry. You will be contacted by an Escalation agent shortly.
Kind Regards
Elite Mobile
Good Day Francois
Thank you for your enquiry. You will be contacted by an Escalation agent shortly.
Kind Regards
Elite Mobile
Good day Mr Terblanche
Thank you for bringing this matter to our attention and allowing us the opportunity to address the issue.
As per our telephonic conversation, you were able to place your order with Vodacom directly.
We do apologize for the time delay and any inconvenience caused to you in regards to this matter being resolved.
Thank you
Elite Mobile.
Good day Mr Terblanche
Thank you for bringing this matter to our attention and allowing us the opportunity to address the issue.
As per our telephonic conversation, you were able to place your order with Vodacom directly.
We do apologize for the time delay and any inconvenience caused to you in regards to this matter being resolved.
Thank you
Elite Mobile.
