1 reviews | Active since May 2017

25 Oct 2018, 10:17

RUDE sales agents

I just received an extremely rude phone call from one of your sales consultants, who tried to sell me a Huawei Y6 (2018) on Vodacom contract.

He proceeded to insist that this contract is cheaper then my bank fees every month, after i stated i was not interested.

He complete just hung up half way through me trying to make him understand why i am not interested at the MOMENT... It is now clear Elite Mobile does not deserve my sale!!

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Replies (6)
Elite Mobile
Elite Mobile's reply25 Oct 2018, 10:19
Official

Good Day

Thank you for your enquiry, an Escalation agent will contact you shortly.

Kind Regards

Elite Mobile Team

Elite Mobile
Elite Mobile's reply25 Oct 2018, 10:20
Official

Good Day

Thank you for your enquiry, an Escalation agent will contact you shortly.

Kind Regards

Elite Mobile Team

Elite Mobile
Elite Mobile's reply25 Oct 2018, 15:33
Official

Good Day meagan-hailey-poole

Thank you for bringing this matter to our attention and providing us the opportunity to assist us further.


Kindly be advised we have removed your number from the data base as per your request.

We apologise for the inconvenience, and once again, thank you for being understanding.

As per your telephonic conversation, we have removed your number from our system and have requested assistance from IT with regards to having your details removed from our data base, please also be advised that as proud members of the DMASA (Direct Marketing Association of South Africa) we assure you that we are compliant and take customers very seriously that do not wish to be contacted. We urge you to please consider following this easy procedure to prevent any direct marketing telephonically, SMS OPTOUT followed by your ID number (this is crucial) to 39118. You can also visit the website www.nationaloptout.co.za. We will suggest if you have more than 1 mobile number that you register all your numbers on the Do Not Call list.

Kind Regards,
Elite Mobile

's update25 Oct 2018, 15:37
Reviewer Update
I don't mind being called, or tempted to be sold something that i do not need telephonically. But when sales agents are rude and disrespectful while representing a company like yours, i find that truly disrespectful. I think your sales agents should be more tactful while trying to sell things, rather then focusing on forcing something on potential client they know nothing about or their financial state!!
's update25 Oct 2018, 15:42
Reviewer Update
I don't mind being called, or tempted to be sold something that i do not need telephonically. But when sales agents are rude while representing a company like yours, i find that truly disrespectful. I think your sales agents should be more tactful while trying to sell things, rather then focusing on forcing something on potential client they know nothing about or their financial state!!
Elite Mobile
Elite Mobile's reply25 Oct 2018, 15:48
Official

Good Day meagan-hailey-poole

We thank you once again for bringing this to our attention.

Kindly be advised that we have addressed the issue and the sales agent has been dealt with accordingly.

We apologise for the inconvenience.

Kind Regards,
Elite Mobile