JO
Johan O

1 reviews | Active since Sept 2016

02 Sept 2016, 15:54

Rude operator, harassment

<p>I just got a call from a rude operator from Elite Mobile. He demanded my wife's cell phone number and when I refused to give it, he called her regardless (seems he had the number in the first place). When I answered my wife's mobile to say we are not interested, he hung up. But then he kept calling her number and everytime she picked up there was a few seconds' silence on the line before the operator hung up. He keeps this up repeatedly every 10 seconds or so (as at Friday 2 Sep 15:45, for the past half hour now). There is no called ID so we can't block his calls. I repeatedly called Elite Mobile's number (***) but when going for option 5 ("speak to a consultant") the line goes dead. This is the worst case of unsolicited electronic harassment I have ever experienced. </p>

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Replies (3)
Elite Mobile
Elite Mobile's reply02 Sept 2016, 15:56
Official

Good day,

Thank you for your enquiry, you will be contacted by an escalations agent shortly.

Kind Regards, Elitemobile

Best regards,

Elite Mobile
Elite Mobile's reply23 Sept 2016, 08:56
Official

Good Morning,

Thank you for reporting this matter and providing us with the opportunity to resolve your query with the urgency it deserves.

Kindly accept our sincere apologies for the inconvenience you may have experienced in respect to the service that you have received.

We have removed your details from our system, you can also register to opt out of any direct marketing with the DMA (Direct Marketing Association of South Africa). You can do this by visiting their website: ww.nationaloptout.co.za, or by SMSing OPTOUT (space) your ID number to 39118. This will ensure that your name and email address are removed from all prospective mailing lists used by members of the DMA.

We appreciate your patience and understanding.

Kind Regards, Elitemobile

Best regards,

JO
Johan O's update23 Sept 2016, 13:49
Reviewer Update

Quick response to my complaint. Seems to be resolved. Thanks