1 reviews | Active since Aug 2016

31 Aug 2016, 12:12

rude operator

<p>I received a phone call from Elite Mobile via a private number and spoke to a rude girl named Rachel (Date: 31/08/2016, time: 12:02). Problem nr 1 - Why do you use a private number? Problem nr 2 - Don't you dare hang up on me when I tell you in a kind voice (although I am highly annoyed with you) that I am not interested.</p>

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Replies (4)
Elite Mobile
Elite Mobile's reply31 Aug 2016, 12:15
Official

Good Day Altia

Thank you for your enquiry. You will be contacted shortly by an escalation agent.

Kind Regards

Elite Mobile

Best regards,

's update31 Aug 2016, 17:11
Reviewer Update

Elite Mobile phoned me within half an hour after I posted my complaint and apologised for the rudeness of the mentioned staff member. To Elite Mobile: I really really appreciate the phone call and your apology. You clearly care about your image and customers. It is unfortunate that a staff member can have a negative influence on that.

Elite Mobile
Elite Mobile's reply02 Sept 2016, 11:12
Official

Good day,

Thank you for provide us the opprotunity to address this issue with the Sales Agent.

We sincerly apologise for the inconviences caused,

Kind Regards, Elitemobile

Best regards,

Elite Mobile
Elite Mobile's reply05 Sept 2016, 10:11
Official

Good Day Altia

We do apologise once again for the call you initially received. Should you have any further enquiries, kindly contact us on ***or Kind Regards,

Elite Mobile

Best regards,