zK
zola K
1 reviews | Active since Sept 2018
15 Jun 2019, 18:50
rude customer service
I was offered P20 lite for R329.00 however upon signing up for the deal received a call after 48 hours agent was very rude advise me didn't qualify for the phone as of my credit score offered me E6 at R170.00 asked her which other phone can I take besides the hisense she was so rude said that"I have told you that you will get hisense E6 and that it advise her to not take the deal she shut the phone just like that. please look into this
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Replies (2)
Elite Mobile's replyOfficial
18 Jun 2019, 08:45 Good Day Thank you for your enquiry, an Escalation agent will contact you shortly. Kind RegardsElite Mobile Team
Elite Mobile's reply18 Jun 2019, 08:45
Official
Good Day Thank you for your enquiry, an Escalation agent will contact you shortly. Kind RegardsElite Mobile Team
Elite Mobile's replyOfficial
19 Jun 2019, 10:29Good Day Zola kunene
Thank you for bringing this matter to our attention and providing us the opportunity to assist you further.
Kindly be advised that as per telephonic discussion, your query has been resolved.
We apologise for the inconvenience, and once again, thank you for being understanding.
Kind Regards,
Elite Mobile Team
Thank you for bringing this matter to our attention and providing us the opportunity to assist you further.
Kindly be advised that as per telephonic discussion, your query has been resolved.
We apologise for the inconvenience, and once again, thank you for being understanding.
Kind Regards,
Elite Mobile Team
Elite Mobile's reply19 Jun 2019, 10:29
Official
Good Day Zola kunene
Thank you for bringing this matter to our attention and providing us the opportunity to assist you further.
Kindly be advised that as per telephonic discussion, your query has been resolved.
We apologise for the inconvenience, and once again, thank you for being understanding.
Kind Regards,
Elite Mobile Team
Thank you for bringing this matter to our attention and providing us the opportunity to assist you further.
Kindly be advised that as per telephonic discussion, your query has been resolved.
We apologise for the inconvenience, and once again, thank you for being understanding.
Kind Regards,
Elite Mobile Team