AS
Andre S

1 reviews | Active since Mar 2009

09 Feb 2016, 15:15

Rude attitude from Marilyn - Elite Mobile

I have ordered a Samsung S6 through Eite Mobile website, which was approved. I received an SMS saying the order was received and the application was successful. I spoke to Titus which was very helpful and friendly explain the process. He told me it will take more or less 3 working days .<br> Today I phoned in again speaking to Marilyn which was very rude from the start, when I ask her to put me through to a teamleader or supervisor she refused and told me they are going to tell me the same , that the delivery will take up to ten business days and there is nothing she can do about it.<br> When I got angry with with her bad attitude and at the spur of the moment told her to cancel the order , she did cancel it, without trying to assist me or doing any effort from her side to keep me as a customer.<br> I decided to go to Vodacom to apply for a contract but because the order is still in progress it shows that I have an opened order and that they can`t assist me until the order is closed by Elite mobile.<br>

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Replies (1)
Elite Mobile
Elite Mobile's reply09 Feb 2016, 15:22
Official
Hello andresm,


We have received your Hello Peter Report and sincerely apologize for any inconvenience we may have caused. The Campaign Manager address this with Marelyne and contact today.

Kind Regards
Elite Mobile Team