SR
Satvika R

1 reviews | Active since Oct 2017

06 Oct 2017, 14:37

Rude and Aggressive call centre agent

I received a call from an unknown number, the agent. When she identified herself as calling from Elite Mobile, I said I was not interested. She retorted “What are you not interested in, I didn’t even explain to you”. I said I was aware of your products and am not interested. She then asked me what their products were. I said “cellphones and tablets”. She then said “no, we offer packages with Vodacom etc etc.” She then asked me why I didn’t want her to explain the product to me. I said that I was busy. She says “well why did you answer your phone if you are busy?” I told her to go ahead and explain because I thought maybe her commission depended on it or something. She explains the offer and I then tell her again that I am not interested. She angrily asks “well why did you make me carry on explaining the offer if you were just going to say no” I said I did tell her that at the start. She then says “is there something wrong with you lady? Oh my god! Did I force you to listen to me? Did I force you? I’m so sorry I forced you!” And she hung up.

I have never encountered a more rude call centre agent in my life. Elite Mobile clearly do not train their agents. Her behavior was despicable.

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Replies (2)
Elite Mobile
Elite Mobile's reply06 Oct 2017, 14:43
Official

Good day,

Thank you for your inquiry, you will be contacted by an escalations agent shortly.

Kind Regards, Elitemobile

Elite Mobile
Elite Mobile's reply09 Oct 2017, 12:21
Official

Good day Mrs. Rampersad,

Thank you for bringing this matter to our attention, we also appreciate the time you took to raise your concerns with us and providing us the opportunity to resolve this matter from our side.

With regards to your inquiry, the sales agent concerned will be addressed accordingly.
Thank you for your patience and understanding.

Kind Regards, Elite mobile