DS
Dina S

1 reviews | Active since Mar 2015

03 Oct 2016, 10:17

Refusal to stop withdrawing from my account.

<p>I have conacted Elite Mobile numerous times as my contract ended with them in August 2016 and I wanted to ensure it is terminated and they will not withdraw money from my account. I was so desperate because I really wanted nothing to do with them after all the problems I have had from the minute I made the mistake of getting involved with them. I just want it to be OVER!!</p> <p>I have spoken to managers time and again to ensure they do not keep deducting from my account. I have been promised that the withdrawals will stop, but low and behold, now they have withdrawn money from my account again.</p> <p> </p> <p>I should not have to take the time to go to the bank and order a stop to the withdrawals just because they cannot get their business in order.</p> <p> </p> <p>Others should be very careful, do not make the same mistake as me to get involved with Elite Mobile.</p> <p> </p> <p>Please make it stop!</p>

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Replies (4)
Elite Mobile
Elite Mobile's reply03 Oct 2016, 10:18
Official

Good Morning,

Thank you for your enquiry, you will be contacted by an escalations agent shortly,

Kind Regards, Elitemobile

DS
Dina S's update04 Oct 2016, 13:09
Reviewer Update

I am still waiting for this call and they never called me back yesterday when I left a message with the call centre.

Elite Mobile
Elite Mobile's reply12 Oct 2016, 09:22
Official
Good Day Dina Please be advised that the relevant refund has been processed for you. The necessary precautions have been made to ensure that you do not incur the same problem again. We do apologise for all inconvenience caused. Should you have any further enquiries, kindly contact us on ***or ***. We trust you will find all in order. Kind Regards Elite Mobile Team
DS
Dina S's update12 Oct 2016, 13:11
Reviewer Update

Thank you for the response and follow up, it is really appreciated.

Dina