Refund pending

Elite has admitted error on their part for unauthorized debits and have promised to take the necessary internal action. Which is well and good but quite frankly I dont care, how a company deals with staff who make simple human errors is their business. I was also promised a refund. I was promised refunds at certain time periods but unfortunately this has not happened. After the lengthy battle to finally get \Elite"to admit their mistake I now need to go through the same process to get my money back? I am sick and tired of calling your call center"