AS
Amanda S
1 reviews | Active since Apr 2023
17 May 2023, 12:24
**** - refund my R1500 today
Hellopeter.
So it's 3 weeks and I'm still waiting on my R1500 Refund into my bank account, from a deal which, Elite Moblie admits, I was deceived into.
Nelisiwe please will you speak to your accounts manager to clear payment today please. So that I don't need to air the full story on Hellopeter.
Thanks so much
Helpful (0)
Replies (7)0
Replies (7)
Elite Mobile's replyOfficial
17 May 2023, 12:46Good Day Amanda,
Thank you for reaching out to us, kindly note that our refund process can take anything between 7 - 21 working days, we will escalate this matter and you will be contacted soonest with feedback on the status of your refund.
Kind Regards,
Elite Mobile Team
Thank you for reaching out to us, kindly note that our refund process can take anything between 7 - 21 working days, we will escalate this matter and you will be contacted soonest with feedback on the status of your refund.
Kind Regards,
Elite Mobile Team
Elite Mobile's reply17 May 2023, 12:46
Official
Good Day Amanda,
Thank you for reaching out to us, kindly note that our refund process can take anything between 7 - 21 working days, we will escalate this matter and you will be contacted soonest with feedback on the status of your refund.
Kind Regards,
Elite Mobile Team
Thank you for reaching out to us, kindly note that our refund process can take anything between 7 - 21 working days, we will escalate this matter and you will be contacted soonest with feedback on the status of your refund.
Kind Regards,
Elite Mobile Team
AS
Amanda S's updateReviewer Update
17 May 2023, 14:06For more than 3 weeks now I'm being told that it is being escalated. How many days in a week at Elite Mobile?
AS
Amanda S's update17 May 2023, 14:06
Reviewer Update
For more than 3 weeks now I'm being told that it is being escalated. How many days in a week at Elite Mobile?
Elite Mobile's replyOfficial
17 May 2023, 14:10Good Day Amanda,
As per our Customer Care Team, your refund was added to the refund spreadsheet 13 days ago, our team works on a Monday -Friday, excluding weekends and Public holidays.
Your query has been submitted to the team who have confirmed that your refund was added to the refunds list 13 days ago, of which your payment is waiting approval for payment.
Kind Regards,
Elite Mobile Team
As per our Customer Care Team, your refund was added to the refund spreadsheet 13 days ago, our team works on a Monday -Friday, excluding weekends and Public holidays.
Your query has been submitted to the team who have confirmed that your refund was added to the refunds list 13 days ago, of which your payment is waiting approval for payment.
Kind Regards,
Elite Mobile Team
Elite Mobile's reply17 May 2023, 14:10
Official
Good Day Amanda,
As per our Customer Care Team, your refund was added to the refund spreadsheet 13 days ago, our team works on a Monday -Friday, excluding weekends and Public holidays.
Your query has been submitted to the team who have confirmed that your refund was added to the refunds list 13 days ago, of which your payment is waiting approval for payment.
Kind Regards,
Elite Mobile Team
As per our Customer Care Team, your refund was added to the refund spreadsheet 13 days ago, our team works on a Monday -Friday, excluding weekends and Public holidays.
Your query has been submitted to the team who have confirmed that your refund was added to the refunds list 13 days ago, of which your payment is waiting approval for payment.
Kind Regards,
Elite Mobile Team
AS
Amanda S's updateReviewer Update
17 May 2023, 15:29Thank you for your info.
May I just say that when the fault lies with one of one's employees, then refund approval should be almost instant, in order to compensate for the customer having been done-in.
It should not be treated as just another "normal" refund, in a normal refund Q.
These kind of refunds should be cleared as a matter of urgency, so that those customer will still desire a relationship with your company, despite the "mistaken" wrong-doing.
The next 2 days will say alot, from your side.
Surprise me
May I just say that when the fault lies with one of one's employees, then refund approval should be almost instant, in order to compensate for the customer having been done-in.
It should not be treated as just another "normal" refund, in a normal refund Q.
These kind of refunds should be cleared as a matter of urgency, so that those customer will still desire a relationship with your company, despite the "mistaken" wrong-doing.
The next 2 days will say alot, from your side.
Surprise me
AS
Amanda S's update17 May 2023, 15:29
Reviewer Update
Thank you for your info.
May I just say that when the fault lies with one of one's employees, then refund approval should be almost instant, in order to compensate for the customer having been done-in.
It should not be treated as just another "normal" refund, in a normal refund Q.
These kind of refunds should be cleared as a matter of urgency, so that those customer will still desire a relationship with your company, despite the "mistaken" wrong-doing.
The next 2 days will say alot, from your side.
Surprise me
May I just say that when the fault lies with one of one's employees, then refund approval should be almost instant, in order to compensate for the customer having been done-in.
It should not be treated as just another "normal" refund, in a normal refund Q.
These kind of refunds should be cleared as a matter of urgency, so that those customer will still desire a relationship with your company, despite the "mistaken" wrong-doing.
The next 2 days will say alot, from your side.
Surprise me
Elite Mobile's replyOfficial
17 May 2023, 15:33Hi Amanda,
Thank you for your feedback, we appreciate this, we have escalated this matter to our Customer Care Team who are working on your query, keeping in line with company processes and procedures, our team will be in touch with you.
Kind Regards,
Elite Mobile Team
Thank you for your feedback, we appreciate this, we have escalated this matter to our Customer Care Team who are working on your query, keeping in line with company processes and procedures, our team will be in touch with you.
Kind Regards,
Elite Mobile Team
Elite Mobile's reply17 May 2023, 15:33
Official
Hi Amanda,
Thank you for your feedback, we appreciate this, we have escalated this matter to our Customer Care Team who are working on your query, keeping in line with company processes and procedures, our team will be in touch with you.
Kind Regards,
Elite Mobile Team
Thank you for your feedback, we appreciate this, we have escalated this matter to our Customer Care Team who are working on your query, keeping in line with company processes and procedures, our team will be in touch with you.
Kind Regards,
Elite Mobile Team
AS
Amanda S's updateReviewer Update
17 May 2023, 15:451.Pleas tell me what specific feedback it is that you say you appreciate?
2.Why does a customer team still need to "work on my query"?
3. We are clearly not on the same page.
At 14.10, I'm told that my refund payment is up for approval.
Now, at 15:33, I'm told that this matter "has been escalated to your customer care team"
4. Please just surprise me with the reflection of payment by the 19th May. Bcos you say your staff don't work weekends, and the 4 days end Sunday
5. I'm Exhausted from conversation and I'm sure you are too.
6. Just please clear the payment.
Thank you
Amanda
2.Why does a customer team still need to "work on my query"?
3. We are clearly not on the same page.
At 14.10, I'm told that my refund payment is up for approval.
Now, at 15:33, I'm told that this matter "has been escalated to your customer care team"
4. Please just surprise me with the reflection of payment by the 19th May. Bcos you say your staff don't work weekends, and the 4 days end Sunday
5. I'm Exhausted from conversation and I'm sure you are too.
6. Just please clear the payment.
Thank you
Amanda
AS
Amanda S's update17 May 2023, 15:45
Reviewer Update
1.Pleas tell me what specific feedback it is that you say you appreciate?
2.Why does a customer team still need to "work on my query"?
3. We are clearly not on the same page.
At 14.10, I'm told that my refund payment is up for approval.
Now, at 15:33, I'm told that this matter "has been escalated to your customer care team"
4. Please just surprise me with the reflection of payment by the 19th May. Bcos you say your staff don't work weekends, and the 4 days end Sunday
5. I'm Exhausted from conversation and I'm sure you are too.
6. Just please clear the payment.
Thank you
Amanda
2.Why does a customer team still need to "work on my query"?
3. We are clearly not on the same page.
At 14.10, I'm told that my refund payment is up for approval.
Now, at 15:33, I'm told that this matter "has been escalated to your customer care team"
4. Please just surprise me with the reflection of payment by the 19th May. Bcos you say your staff don't work weekends, and the 4 days end Sunday
5. I'm Exhausted from conversation and I'm sure you are too.
6. Just please clear the payment.
Thank you
Amanda
Elite Mobile's replyOfficial
18 May 2023, 09:18Good Day Amanda,
Kindly note that per our Customer Care team they have contacted and advised you according on the progress and status of your refund.
Kind Regards,
Elite Mobile Team
Kindly note that per our Customer Care team they have contacted and advised you according on the progress and status of your refund.
Kind Regards,
Elite Mobile Team
Elite Mobile's reply18 May 2023, 09:18
Official
Good Day Amanda,
Kindly note that per our Customer Care team they have contacted and advised you according on the progress and status of your refund.
Kind Regards,
Elite Mobile Team
Kindly note that per our Customer Care team they have contacted and advised you according on the progress and status of your refund.
Kind Regards,
Elite Mobile Team