Refund for incorrect billing

Another week has passed and I have not been refunded yet for money taken from my account. I spoke to one of your consultants last week who told me her name is Candice Poots, only to find out with rating her service that her name is Veronique Poots. If your consultants give wrong names to customers, than this is a serious concern to let the public know that they dealing with an ********* company who *****s from potential customers and give wrong information. She also told me that not all my money will be refunded. I'm waiting patiently to see what you refund before I take legal action. It is unacceptable that Elite mobile allows payments to go through without the consent of the other party. I gave you enough time for this refund from the beginning of August already. Candice/Veronique told me that it takes 3 days for the matter to be investigated, maybe Elite mobile should be investigated. One of your financial clerks called me last week as well to confirm banking details and to date still no refund. I cannot belief how poor your service is and than you still have the nerve in contacting me afterward to take out a contract. I trust you understand my frustration at this point.